Crucial conversations training dallas professional#
In both professional and private lives this often leads to missing out on goal achievement, to ruining relationships and teams, and to increasing problems of quality, cost and safety.īoth the book and the course offer us insight and skills to better understand our emotions and intentions when facing difficult situations with another person, to distinguish between content, pattern and relationships, and to clarify what we really want for us, the others, the relationship and the organization. We might have short-term gains by manipulating others and a situation, by holding back info and or keeping quiet when it would be crucial to speak up. Why? Because we need to start working on ourselves, acknowledge that we are part of the problem, by still using the same strategies that we used to get away as a child. Now, once we want to really deal with the other person in a respectful way and gain a win-win, things get a little bit more difficult to say the least.
That sounds pretty standard and easy to sign up for.
Or we can define it as ‘getting results with respect and caring about your dialogue partner’. ‘Crucial Conversations’ is ‘a course in best-practice skills for successfully handling high-stakes interactions’ (as the certificate of completion states). What makes a conversation crucial? Three elements: ‘high stakes’, ‘opposing opinions’ and ‘strong emotions’. While we can definitely have ‘Crucial Conversations’ while you are in the car, let’s talk about the book and training called ‘Crucial Conversations’, authored by Patterson, Grenny, McMillan and Switzler.
Crucial conversations training dallas drivers#
Ok, there is some road-works, queues, bad weather, some slow drivers and other nuisances, still, you know what I mean: driving fast and having fun. It is different from a German Autobahn where often you can drive as fast as possible and reach your goal in a blink – just ensure to take the right Ausfahrt (exit). These have been some heavy days of training, heavy in terms of learning (about) ‘Crucial Conversations’ – actually, the start of a long learning journey, a bumper road with pot-holes, deviations, read lights, cul-du-sac and similar challenges.
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